Terms of Service

1. Acceptance of terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" and "your" refer to that organization.

If you do not agree to these Terms, you must not access or use the Service. We reserve the right to refuse service to anyone for any reason at any time.

2. Description of service

TTXLab provides an AI-facilitated platform for conducting tabletop exercises, including scenario configuration, role-based participant collaboration, real-time exercise facilitation, transcript capture, scoring, report generation, and related workflow features. The Service is designed for security, resilience, and governance teams to practice incident response and decision-making in simulated environments.

The Service may include features such as: workspace management, exercise templates, AI-facilitated scenarios, participant management, real-time chat, automated scoring, report generation and export, and administrative dashboards. Feature availability may vary by subscription plan.

3. Account registration and security

To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

You must notify us immediately at support@ttxlab.com upon becoming aware of any unauthorized use of your account or any other breach of security. TTXLab will not be liable for any loss or damage arising from your failure to protect your account credentials.

Organization administrators are responsible for managing participant access, assigning roles, maintaining least-privilege practices within their workspaces, and ensuring that all users within their organization comply with these Terms.

4. Acceptable use policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates any applicable federal, state, local, or international law or regulation.
• Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
• Attempt to gain unauthorized access to the Service, other user accounts, computer systems, or networks connected to the Service through hacking, password mining, or any other means.
• Interfere with or disrupt the Service or servers or networks connected to the Service, including by transmitting worms, viruses, or any code of a destructive nature.
• Use the Service to send unsolicited communications, promotions, advertisements, or spam.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except as permitted by applicable law.
• Scrape, crawl, or use automated means to access the Service for any purpose without our prior written consent.
• Resell, sublicense, or redistribute access to the Service without prior written authorization from TTXLab.
• Use the Service in any manner that could disable, overburden, damage, or impair the Service or interfere with any other party's use of the Service.
• Impersonate or attempt to impersonate TTXLab, a TTXLab employee, another user, or any other person or entity.
• Use exercise outputs, transcripts, or reports in any way that misrepresents them as formal compliance certifications, regulatory attestations, or legal advice.

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this provision, including without limitation, removing content, suspending or terminating the account of such violators, and reporting to law enforcement authorities.

5. Intellectual property rights

5.1 TTXLab property

The Service, including its original content, features, functionality, software, design, trademarks, service marks, and logos, is and will remain the exclusive property of TTXLab and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of TTXLab.

5.2 Your content

You retain ownership of all content, data, and materials you submit, upload, or create through the Service ("Your Content"), including exercise scenarios, participant responses, transcripts, and any uploaded documents. By using the Service, you grant TTXLab a limited, non-exclusive, worldwide license to use, process, store, and display Your Content solely as necessary to provide, maintain, and improve the Service for you and your organization.

This license does not grant TTXLab the right to sell Your Content, use it for advertising purposes, or use it to train AI/ML models. This license terminates when you delete Your Content or close your account, subject to reasonable backup and retention periods.

5.3 Generated outputs

Reports, scores, recommendations, and other outputs generated by the Service based on Your Content and exercise parameters ("Generated Outputs") are provided to you for your use. You are responsible for reviewing, validating, and appropriately using any Generated Outputs. Generated Outputs should not be relied upon as legal, compliance, or regulatory advice.

5.4 Feedback

If you provide suggestions, ideas, enhancement requests, feedback, or other recommendations regarding the Service ("Feedback"), you grant TTXLab a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, modify, and incorporate such Feedback into the Service without restriction or obligation to you.

6. Subscription plans and billing

Certain features of the Service are available under paid subscription plans. Plan entitlements, participant limits, billing cadence, and support tiers are described on our pricing page or in a separate order form or enterprise agreement. You agree to pay all applicable fees in accordance with the billing terms in effect at the time a fee is due.

Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). Unless you cancel your subscription before the end of the current billing period, your subscription will automatically renew and you authorize us to charge the applicable fee to your designated payment method.

TTXLab reserves the right to change subscription pricing. Any pricing changes will be communicated with at least 30 days' notice prior to the start of your next billing cycle. Your continued use of the Service after a price change takes effect constitutes your agreement to pay the modified amount.

7. Service availability

TTXLab operates the Service on a best-effort basis with active monitoring and incident response procedures. We strive for high availability but do not guarantee uninterrupted, error-free, or secure operation of the Service. Scheduled maintenance windows will be communicated in advance where practicable.

Enterprise customers may negotiate specific service level agreements (SLAs) with defined uptime targets and remedies. For details on our current availability posture, see the Trust Center.

TTXLab shall not be liable for any downtime, data loss, or service interruption caused by factors beyond our reasonable control, including but not limited to: internet service disruptions, third-party provider outages, natural disasters, government actions, or cyberattacks.

8. Warranty disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

TTXLAB DOES NOT WARRANT THAT: (A) THE SERVICE WILL FUNCTION UNINTERRUPTED, SECURELY, OR BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY ERRORS OR DEFECTS WILL BE CORRECTED; (C) THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) THE RESULTS OF USING THE SERVICE, INCLUDING ANY GENERATED OUTPUTS, REPORTS, OR RECOMMENDATIONS, WILL MEET YOUR REQUIREMENTS OR BE ACCURATE, RELIABLE, OR COMPLETE.

EXERCISE OUTPUTS, TRANSCRIPTS, SCORES, AND REPORTS ARE PROVIDED FOR INFORMATIONAL AND EDUCATIONAL PURPOSES. THEY DO NOT CONSTITUTE LEGAL, COMPLIANCE, REGULATORY, OR PROFESSIONAL ADVICE. YOU ARE SOLELY RESPONSIBLE FOR VALIDATING AND ACTING UPON ANY INFORMATION OBTAINED THROUGH THE SERVICE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL [TTXLAB LEGAL ENTITY NAME], ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION: LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE;
• (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE;
• (C) ANY CONTENT OBTAINED FROM THE SERVICE, INCLUDING GENERATED REPORTS AND RECOMMENDATIONS;
• (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT;
• (E) ANY DECISION OR ACTION TAKEN IN RELIANCE ON SERVICE OUTPUTS.

IN NO EVENT SHALL TTXLAB'S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO TTXLAB IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

THE LIMITATIONS OF THIS SECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, AND WHETHER OR NOT TTXLAB HAS BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

10. Indemnification

You agree to defend, indemnify, and hold harmless TTXLab, its directors, officers, employees, agents, partners, suppliers, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

• (a) your use of and access to the Service;
• (b) your violation of any term of these Terms;
• (c) your violation of any third-party right, including without limitation any intellectual property, privacy, or proprietary right;
• (d) any claim that Your Content caused damage to a third party;
• (e) your failure to comply with applicable laws or regulations in connection with your use of the Service.

This defense and indemnification obligation will survive termination of these Terms and your use of the Service. TTXLab reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defense of such claims.

11. Termination

11.1 Termination by you

You may terminate your account at any time by contacting us at support@ttxlab.com or through your account settings. Upon termination, your right to use the Service will immediately cease. If you are on a paid subscription, cancellation will take effect at the end of the current billing period unless otherwise specified.

11.2 Termination by TTXLab

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination:

• Your right to access and use the Service will cease immediately.
• We may delete your account data after a reasonable wind-down period (typically 90 days), unless we are required to retain it by law.
• Any outstanding fees owed will become immediately due and payable.
• We will provide you reasonable opportunity to export your data before deletion, unless termination was due to a material breach involving illegal activity.

11.3 Survival

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: ownership provisions, warranty disclaimers, indemnification, limitations of liability, and dispute resolution.

12. Modification of terms

We reserve the right to modify these Terms at any time. When we make material changes, we will provide notice by:

• Sending an email notification to the address associated with your account at least 30 days before the changes take effect.
• Posting the revised Terms on this page with an updated "Last updated" date.
• Displaying a prominent notice within the Service interface where practicable.

Your continued use of the Service after the 30-day notice period constitutes acceptance of the revised Terms. If you do not agree with the modified Terms, you must stop using the Service before the changes take effect and may request account deletion. For enterprise customers with executed agreements, modification terms in the executed agreement shall control over this general provision.

13. Dispute resolution and arbitration

13.1 Informal resolution

Before filing a formal dispute, you agree to first attempt to resolve any dispute informally by contacting us at support@ttxlab.com. We will attempt to resolve the dispute informally within 60 days. If the dispute is not resolved within 60 days, either party may proceed as set forth below.

13.2 Binding arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, that is not resolved through informal resolution shall be settled by binding arbitration administered by a nationally recognized arbitration provider under its then-current commercial arbitration rules. The arbitration shall take place in [JURISDICTION]. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class action waiver

YOU AND TTXLAB AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

13.4 Exceptions

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief in court for matters related to intellectual property rights, data security, or unauthorized access to the Service. Small claims court actions that qualify under applicable rules are also excluded from the arbitration requirement.

14. Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [JURISDICTION], without regard to its conflict of law provisions. To the extent that arbitration is not applicable, you agree to submit to the personal and exclusive jurisdiction of the courts located in [JURISDICTION] for the resolution of any disputes.

15. Data processing and privacy

Our collection and use of personal data in connection with the Service is described in our Privacy Policy. By using the Service, you acknowledge that you have read and understand the Privacy Policy. Where TTXLab processes personal data on your behalf, the terms of our Data Processing Agreement shall apply.

16. Confidentiality

Each party agrees to protect the confidential information of the other party using the same degree of care that it uses to protect its own confidential information, but in no event less than reasonable care. Confidential information includes, but is not limited to: exercise content, participant data, report outputs, business plans, technical data, and product roadmap information.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party without restriction; (c) is independently developed by the receiving party without reference to confidential information; or (d) is required to be disclosed by law or court order, provided reasonable notice is given.

17. Export compliance

You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations (EAR) maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the U.S. Treasury Department's Office of Foreign Assets Control (OFAC), and the International Traffic in Arms Regulations (ITAR) maintained by the U.S. Department of State. You represent and warrant that you are not located in, or a resident or national of, any country subject to U.S. government embargo.

18. Force majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to: acts of God, natural disasters, pandemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, fuel, energy, labor, or materials, failure of telecommunications or information technology infrastructure, hacking, or cyberattacks.

19. General provisions

19.1 Entire agreement

These Terms, together with the Privacy Policy, Cookie Policy, Data Processing Agreement (where applicable), and any order forms or enterprise agreements, constitute the entire agreement between you and TTXLab regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

19.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its intent.

19.3 Waiver

The failure of TTXLab to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by TTXLab.

19.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. TTXLab may assign these Terms without restriction. Any attempted assignment in violation of this section shall be void. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties, their successors, and permitted assigns.

19.5 Notices

Notices to TTXLab should be sent to support@ttxlab.com. Notices to you will be sent to the email address associated with your account. Notice is deemed given when sent by email (upon transmission) or when posted on the Service (upon posting).

19.6 No third-party beneficiaries

These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.

20. Contact information

For questions about these Terms, please contact us:

TTXLab
Email: support@ttxlab.com
Address: 600 1st Ave Ste 330, PMB 533227, Seattle, WA 98104-2246

For privacy-related inquiries, see our Privacy Policy. For security and trust documentation, see the Trust Center.